Customer Service Associate (On contract) | US client For Gurgaon

Hiring for US Client

From 1 to 2 year(s) of experience
₹ 2,75,000 - 4,00,000 P.A.

Job Description

Location: Gurgaon

Saturday & Sunday's fixed off

Budget: upto 30K NTH + Medical Insurance + Other benefits

Shift: day shift (8 am to 4.30 PM)

Work from Home,

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Contract Tenure: 1.5 year (will be extended after every 6 months till 1.5 years or can be an FTE of Client on the basis of performance)

Key Responsibilities/Skills Required

The Primary Job Responsibility includes

- Creation of Requisitions and Processing of Sales Orders against Requests received from Internal Customers of the organization.

- Entry of Sales orders in ERP from Purchase Requisitions.

- Includes interaction with representatives of Supplying Organizations, dealing with requestors for any clarifications/additional Details & other teams whose inputs are needed to process the requests.

- Job includes keeping a track of the In Progress requests till they are finally converted into a Sales Order.

- Experience of 1-2 years in area of Order Entry or Transaction processing International Business
- Graduate (Full time) in any stream from a recognized university. Commerce Graduates will be preferred.

Necessary Skills:

  • Must have experience in Email communication with customers and internal teams across international locations.
  • Knowledge of MS Office tools like Excel, Power point, Outlook etc.
  • Excellent verbal/written Communication Skills.
  • Requires previous experience of working on an ERP platform (preferably Salesforce/Oracle Order Management)
  • Typing Speed of 35-40 WPM

• Exposure to Quality Concepts and methodologies (Lean or Six Sigma)
• Ability to understand business direction and map these into requirements and solutions.

Graduate in any stream through a Full-Time course, with experience of 1-2 years

Role:Non - Tech Support - Voice / Blended

Salary: 2,75,000 - 4,00,000 P.A.

Industry:Analytics / KPO / Research

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Temporary/Contractual


UG:B.Tech/B.E. in Any Specialization

Company Profile

Mynd Integrated Solutions Private Limited

Mynd Solutions is a key global Business Process Management (BPM) service provider, delivering exceptional services in the domain of business process and technology management.

Company Info
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Contact Company:Mynd Integrated Solutions Private Limited