Technical Support Engineer (on Mynds payroll with US client)

Hiring for US Client

From 2 to 4 year(s) of experience
₹ 4,00,000 - 6,00,000 P.A.

Job Description

This is an offroll opportunity with US based MNC for Technical Support Engineer, Bangalore location


Interested candidates can share CV at Pratibha@myndsol.com


Primary Responsibilities:

  • Create support request for the issues raised by Keysight customers.
  • Enter new customer information into system.
  • Update existing customer information
  • To provide telephone and email support, assisting customers with operation and configuration of Keysight hardware and software.
  • Assist customers with reported product failure and take actions to resolve issues.
  • identify and escalate priority issues
  • Assist customers with hardware and software upgrades
  • Troubleshoot hardware issues
  • Help customers with Keysight equipment configuration
  • Assist customers with product installation
  • Assist customers with software licensing
  • Achieving customer satisfaction and support metric goals

Job Requirement:

  • Bachelors degree/Diploma in Computer Science or equivalent
  • Excellent verbal and written communication skill.
  • Customer Service experience a plus
  • Willing to work in Night shift
  • Knowledge of TCP/IP Networking technologies
  • A+ and Network+ Certification

Desirable:

  • Linux experience
  • Knowledge of programming languages
  • Windows MCSE qualified with CCNA
  • W2K/XP troubleshooting skills
  • PC troubleshooting skills

Role:Desktop Engineer

Salary: 4,00,000 - 6,00,000 P.A.

Industry:Analytics / KPO / Research

Functional Area:IT & Information Security

Role Category:IT Support

Employment Type:Full Time, Temporary/Contractual

Education

UG:B.Tech/B.E. in Any Specialization

Company Profile

Mynd Integrated Solutions Private Limited

An electronic measurement company

Company Info
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Contact Company:Mynd Integrated Solutions Private Limited

Address:bangalore